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Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience.
The Key To Building A Customer-Centric Culture: Combining Your Unified Communications And Contact Center Solutions
In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences.
How RingCentral Helped These 6 Companies Better Serve Their Customers
Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.
CIO Guide: 4 Steps To A Risk-Free Cloud Migration
Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises.
The Ultimate Guide To Using ChatGPT For Finance
Can ChatGPT and generative AI be used for finance? The answer is yes. ChatGPT and other similarly powerful AI models can understand complex queries and data sets and analyze large amounts of information. Businesses can use them to create reports, track expenses, and budgets, and for financial analysis, cash flow projections, and much more.
How To Increase Service Efficiency With Artificial Intelligence
Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?
Extending Core Enterprise Systems With Low-Code Application Development Platforms
Low-code platforms can provide the guardrails necessary to accelerate digital transformation without increasing technical debt or security risks.
How To Create A Culture Of Cash Flow Excellence
From changing markets to bank failures, mass adoptions of new technologies, international wars, a pandemic, inflation, rising interest rates, and an ongoing potential recession, it would seem that the new business normal is keep pace with multiple “once-in-a-lifetime” events. Today’s economic environment is marked by volatility, and business of all sizes must be agile and adaptable to navigate these fluctuations.
