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Beginner’s Guide To Software Testing
SQM, or Software Quality Management, refers to the administrative processes involved in creating software. SQM is a multi-faceted process that begins with a product concept and continues through its conception, testing, and public release. The main components of SQM are Quality planning, Quality Assurance (QA), Quality Control (QC) and software testing.

Your Guide To Limitless Scalability
Across industries, modern businesses are investing in proprietary software to provide more customer value and differentiate themselves from the competition. At the same time, new technologies and increasing customer demands have created a need for development cycles that are shorter than ever. In the past, it may have taken months or years for development teams to release new software updates.

UX/UI Megatrends Shaping Today’s World
The current state of world affairs and the global macroeconomic challenges have negatively impacted product development. Still, they have also created the opportunity for UI/UX innovations to thrive. We are seeing changing priorities, increased responsibility, new technologies, and more opportunities across the healthcare, consumer electronics, industrial automation, and automotive industries.

The Zendesk For Software & Cloud Services Approach
customer retention. Power is shifting to customers as the subscription model creates a low barrier to churn. While there are many factors at play, one thing is for sure.

Making The Switch: How Companies Like Uber, Airbnb, & Instacart, Improve Customer Experiences With Zendesk
The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that doesn’t mean it’s impossible.

How Leading Healthcare Organizations Are Transforming Patient And Employee Experiences
Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect. Read on to learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences.

CX trends 2023: Healthcare
There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dramatic shifts in consumer expectations.

The Remaking Of Manufacturing: Creating Great Experiences That Fuel Loyalty And Differentiation
Back in the day, manufacturers operated under the guiding philosophy, “If you build it, they will come.” And for many decades, this was true. There is no debate that industrial manufacturing transformed the world, creating the goods that kept the global market fed, clothed, sheltered, and even entertained. Fast forward to 2023 and the world has changed.