The Ultimate Modern Support Tech Stack
Is your tech stack ready for the future of support? In this guide, see how to connect the tools that’ll keep your team efficient and your customers happy for years to come. Only 37% of support leaders are happy with their current tools. Why? Because old, disconnected tools make it hard to be quick and personal.
Successful WiFi 6 Deployment to Customer Homes
More and more smart home devices are entering the market every day. At the rate consumers are adopting new technologies, we anticipate seeing up to 32 connected devices per smart home by 2025*. In light of this, CSPs need to rethink their business model with the smart home user in mind.
OpenSync: A Brand-Agnostic Delivery Framework for the Modern Connected Home
Connectivity is essential to the modern home. But consumers want more than reliable WiFi. They expect not only high-quality network performance but also personalized, rich services. And they want these services delivered quickly and seamlessly.
Plume’s Intuitive Solution Provides a Game-Changing Experience for MCTV Customers
As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations.
The Smart Home Report 2019: How Optimisation, Security and Personalisation are Shaping Smart Home 2.0
First came the connected home. Next came Smart Home 1.0, as consumers began to adopt, use, and become accustomed to connected smart devices. We are now on the verge of Smart Home 2.0, as devices and software work together seamlessly to understand human and household context and generate hyper-personalized experiences. The Smart Home 2.
CSPs Can Secure Their Profitability in 2021 By Utilizing the Power of Wi-Fi 6 for Smart Homes
In this report, Beecham Research’s CEO Robin Duke-Woolley examines how the first and only self-optimising, whole-home WiFi technology is delivering ISPs an increase of up to $15 smart home related ARPU.
Drive Conversational Experiences For A Future-Ready Customer Support Strategy
The uncertainty surrounding the global pandemic has highlighted the urgent need for organizations to not only better understand their customers, but also meet and exceed customer expectations. Customer support teams in particular now have the perfect opportunity to get personal in today’s digital age by leveraging technology to transform customer relationships.
Driving Strategic Value with IBM Sterling Supply Chain Business Network
Modern B2B integration is critical to increasing revenue, speeding up time to market and improving efficiencies. That is why many enterprises have opted for cloud B2B integration and have chosen IBM Sterling Supply Chain Business Network.
