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How Digital, Multichannel Contact Centers Improve Customer Satisfaction
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
DitaExchange Announces Support for Adobe FrameMaker
( Yahoo Finance UK) Adobe is one of the world’s largest and most diversified software companies.
Calculating the Real Cost of a Business Phone System
The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones.
JPMorgan Chase to Convert Home Equity Loans to Black Knight Financial Services’ MSP Servicing System
( PR Newswire) JPMorgan Chase is consolidating its technology onto one servicing platform for … JACKSONVILLE, Fla., Oct. 27, 2015 /PRNewswire/ — Black Knight Financial ..
Zendesk, Inc. (ZEN) Files Form 4 Insider Selling : Adrian Mcdermott Sells 21,440 Shares
( Insider Trading Report) .. that Price Matthew Adrian, officer (SVP of Global Marketing) of Zendesk, Inc.
Why Your Nonexistent Talent Management Strategy Is Costing You Money And How to Fix It
Did you know that without a talent management strategy, a company with 250 employees is losing over $200,000 every year in preventable turnover alone? The new eBook, Why Your Nonexistent Talent Management Strategy is Costing You Money – And How to Fix It, shares the alarming hidden costs of managing employees “the way you’ve always done it.
Mobile Engagement In Europe: How Mobility Is Shaking Up Support & Online Shopping
What this study highlights is that businesses that are operating in Europe or plan to grow their presence in the region, must consider the role that mobile channels can play in both selling their products and providing customer support. However, it is also essential that they consider the local differences in terms of customer preferences for mobile engagement.
