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CACI (CACI) Announces $37M Prime Contract Award to Support Financial Management Solution for DIA

( StreetInsider.com) .. management and accounting solution. This three-year contract expands the size and scope of existing DAI work within CACI’s Business Systems market area.

Conversica Best Practices for Sales Development

The Internet sales environment has evolved—your sales tools should too. Heavy workloads, high turnover and a high volume of leads can hold back even a talented sales team. Having the right tools for the job can help. That starts with understanding your prospect base, your place in the market and the flow of prospects through your sales process.

Icertis Secures $15 Million in Series B Funding

( Virtual-Strategy Magazine) ..

How Digital, Multichannel Contact Centers Improve Customer Satisfaction

In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.

DitaExchange Announces Support for Adobe FrameMaker

( Yahoo Finance UK) Adobe is one of the world’s largest and most diversified software companies.

Calculating the Real Cost of a Business Phone System

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones.

JPMorgan Chase to Convert Home Equity Loans to Black Knight Financial Services’ MSP Servicing System

( PR Newswire) JPMorgan Chase is consolidating its technology onto one servicing platform for … JACKSONVILLE, Fla., Oct. 27, 2015 /PRNewswire/ — Black Knight Financial ..