Become a Digital Leader With Red Hat, Intel, and SAP
As a critical part of your business infrastructure, your SAP® environment can also benefit from modernization. To continue receiving SAP support, you must migrate your underlying databases to SAP HANA® and your existing SAP applications to SAP S/4HANA® by 2027. This migration presents an opportunity to modernize and realign your SAP environment with overall IT digital transformation initiatives.
Mining Company Integrates SAP Systems For Industry 4.0 With Linux Platform
See how Metalloinvest, Russia’s largest mining company, created a foundation for automated, data-centric operations with Red Hat Enterprise Linux for SAP Solutions.
Red Hat Solutions for SAP
Download this datasheet to find out how Red Hat can help your organization create the scalable, flexible, and intelligent infrastructure that sets you up for a future of innovation as an SAP-powered digital enterprise.
How Long Hold Times Affect Your CX
What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right? Or even worse, you might give up completely. Hold times are a disruption.
Contact Center Disaster Recovery and Business Continuity
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt.
Managing Work From Home Contact Center Agents
As your organization navigates potential emergency situations that force agents to work remotely, RingCentral is uniquely positioned to help you continue to work as a team to serve your customers even while they are working from home.
Master Class: How to Transition Your Company to Remote Agents
Remote work is now more important than ever. As isolation, social distancing, and COVID-19 quarantines are keeping people at home, your contact center now relies on remote working to maintain operations. If you’re debating on moving to remote agents full time, here are some steps to help make the transition as seamless as possible.
Master Class: How to Manage a Remote Call Center Team
There are endless benefits to implementing remote call centers, but the transition does present some challenges. One of the common concerns businesses have when moving to a remote operation is how they can maintain effective agent management when their customer service team is spread across multiple locations.
