The Aragon Research Globe™ for Unified Communications and Collaboration, 2019

string(7) "Country"

string(7) "Country"

string(14) "Business Email"

string(14) "Business Email"

string(9) "Full Name"

string(9) "Full Name"

string(13) "Company Phone"

string(13) "Company Phone"

string(9) "Job Title"

string(9) "Job Title"

string(17) "Job Title (Other)"

string(17) "Job Title (Other)"

string(575) "Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>."

string(575) "Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>."

Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication. As UCC platforms become more integrated and intelligent, the market will shift to focus more on people and the work at hand and less on the mechanics of doing calls and meetings.

The demand for communication and collaboration offerings continues to grow, in part due to cloud flexibility, mobility, and better customer journeys. Video meetings are becoming more seamless and conversational AI is poised to accelerate the shift towards multi-modal interactions.