Perspectives on Technology Skill Development
Welcome to Perspectives on Technology Skill Development, a collection of articles by leaders who recognize their organization’s success depends on their ability to consistently and predictably build tech skills. The speed of technological change and pressure to deliver innovations to the market means the old ways of “training” teams aren’t cutting it anymore.
6 Ways FTP/SFTP Is Putting Your Business at Risk
File Transfer Protocol (FTP) and Secure FTP (SFTP) are among the most widely used methods for file sharing. However, FTP-based solutions were never designed to handle the exploding need for fast, secure and scalable exchange of digital information.
Continuous Intelligent Planning for Retail Supply Chains
Retailers are hit particularly hard by unpredictable global events, like COVID-19, which bring persistent supply chain challenges front and center. It can be difficult to navigate the volatile demand, unprecedented channel shift toward online shopping and working capital risk of aging inventories.
Lead Management: The Essential Foundation of B2B Growth in Any Economy
As the global economy responds to the Coronavirus pandemic, all businesses are navigating a new, uncertain economic environment. TOPO Research found a 150% increase in buyers not booking meetings due to COVID-19. To grow during these times, revenue teams must make the most of every potential customer.
TOPO Research: Lead-to-Account Matching and Routing Market Guide
Lead-to-Account Matching (L2A) and Routing has become one of the most critical applications for modern go-to-market organizations. As go-to-market strategies evolve and increase in complexity, more sophisticated organizations are implementing Lead-to-Account Matching (L2A) and Routing to connect their tech stack across their end-to-end revenue processes.
Connected Telehealth
Through connected telehealth, providers can reimagine a tradition of in-home visits without travel and limitations. Care teams can engage across flexible channels to support patient-to-provider convenience and other consumer-driven healthcare service expectations. In turn, patients receive faster care, spend less time in a medical office, and are more engaged in follow-up procedures for better outcomes.
Cutting the Cord
Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.
Evaluating Enterprise Telephony for Microsoft Teams
Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise.
