The Guide to ServiceNow Discovery for Mainframes and IBM I
Your ServiceNow platform connects your enterprise IT with a unified platform—allowing you to deliver high-performing business services while increasing productivity and efficiency. But it doesn’t provide native visibility into mission-critical IBM Z and IBM i systems that run your business – leaving you with a blind spot.
Leverage the Power of ServiceNow® for Mainframe and IBM
You can’t maximize your ServiceNow investment, improve reliability, and create end-to-end enterprise visibility without including your mission critical IBM Z and IBM i environments.
10 Ways AI Will Improve The Customer Experience In 2023
Most business leaders today don’t need convincing about the power of artificial intelligence (AI). They are swayed by the promise of efficient and personalized interactions at every step of the customer journey. The Zendesk Customer Experience Trends Report 2022 shows that 57 percent of leaders plan to increase their AI investment by at least 25 percent over the next year.
The Zendesk Benchmark Guide For Enterprise: How Established Companies Win With Digital Transformation
When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business.
The Agility Playbook How Larger Companies Can Score A Competitive Advantage In CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the past year, everything has changed about the way that larger firms do business.
How Vimeo Easily Scaled Customer Support Operations With Zendesk
Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software.
How Unity Saves $1.3 Million With Zendesk Automations + Self-Service
Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive gorwth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires.
Top Trends To Watch In Healthcare CX
Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.
