Recruit And Build The Right Team For Your Service Desk
Your people are your most valuable asset. “To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process.” This Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged.
Keys To Coaching Your Employees
When you’re swamped with your own work, how can you make time to coach your employees – and do it well? It’s a common problem. But if you don’t build your people’s own skills and capabilities, they’ll come to you for answers instead of finding their own solutions. Handholding kills productivity and creativity, and you can’t sustain it.
How Turn One Idea Into Multiple Marketing Assets
One Idea Multiple Content Marketing Abstract In this brief, Gihan Perera, Internet coach and author of Fast, Flat and Free, explains how to turn one piece of content into multiple marketing opportunities to suit different audiences, learning styles and technology.
Getting a Clear Picture of the Future of Support: 10 Ways Support Will Change in the Future
10 What will service and support be like in 2020?
How To Sell Anything To Anyone
We all know that selling isn’t a patchwork of cheesy closing techniques and annoying high-pressure tactics. True salespeople follow very specific steps and stages to leave customers feeling happy and helped. “If you know the exact process of selling and can apply it correctly, you will succeed. It’s that easy.
Creativity For Sale eBook
If you’re like everyone else on the planet, you’ve failed to accomplish a goal at some point. It’s not that you lack commitment. You probably just didn’t have a great launch plan in place. “An effective launch strategy can make a gigantic impact on your business.
From Blue Ocean Strategy To Blue Ocean Leadership
Download this Harvard Business Review brief, to explore the framework of Blue Ocean Strategy and how to improve leadership and performance by tapping the talent that already exists in your organization.
