Top Five Reasons to Become a Performance-Based Business Using data to drive company-wide improvement When data extends beyond the analytics department, performance-based businesses are born. Actions can be measured against identifiable goals. No more decisons based on gut reactions. No more shouting into the void and hoping for an echo. Performance-based businesses get better results by allowing everyone to: ·Better […]

Best Practices for Performance Analytics Excellence Get the right data to the right person at the right time No matter where you are on your performance analytics maturity journey, there are many different ways to evolve your organization to become more data driven. Discover the importance of embedded analytics, and see how real-time insights help everyone in the enterprise get […]

Staying ahead of your competition requires fast responses to market opportunities. On top of reacting quickly, you must always be innovating to keep your customers, partners, and staff excited and engaged. Your IT organization can become the high-speed driver of your business velocity and innovation. You can lead this transformation. Just download Building Business Apps at Lightspeed. It is your […]

Customers crave great content like kids in a candy shop. So enterprises worldwide are embracing design to give them a sweet experience across every touchpoint. Discover how to mold your content strategy to adapt to design trends and customer tastes. Read Mass Producing Deliciousness to learn: • How enterprises are meeting design and content demands • Why customer experience matters […]

Cloud Computing forever changed the way IT gets things done. But when your data moves off premise, you need to know that your SaaS vendors are maintaining the industry’s highest security standards. Read this Info-Tech white paper, Security Concerns Overcome: Customers moving to SaaS, and learn five ways you can work with your SaaS vendor that will inspire your confidence […]

Unite the team with Creative Cloud Libraries Boost efficiency so you can make room for inspiration. Without the right tools, creative teams lose hours to exhaustive search and file-sharing practices –impacting deadlines and final creative output. Adobe Creative Cloud Libraries let them collaborate and share projects in real-time.  

In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities. Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate plans for delivering differentiated services. […]

Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms struggle with fragmented customer service processes, siloed departments, and a lack of automation. This checklist describes best practices for removing these obstacles and delivering excellent customer service. Download the eBook