Top 3 Strategies for Avoiding Windows IoT Key Theft
The benefits and opportunities offered by IoT devices are unarguably staggering. how to keep devices safe and secure. Such devices are increasingly unlikely to be in physically secure sites, which significantly increases the opportunities for malicious cyber-attacks.
2022 Guide to Leading an Agent-Centric Contact Center
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates.
RingCentral’s Unified Communications and Contact Center Solution
In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceeding customer expectations at every touchpoint.
Long Live Customer Service! Your Answer to Great Customer Experiences
Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer service strategy in our latest eBook.
Combination of Message, Video, Phone eBook
Why combining your messaging, video, and phones is key. This timely eBook details how to securely bring your messaging, video, and phones together and the must-haves you should require from any cloud communication provider you choose.
Power of Voice Communications at Work
In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could be further from the truth. Businesses of all sizes are relying more than ever on phones and voice communication to connect with employees, customers, vendors, and everyone in between. Read this guide to learn more.
Forrester Report: Now Tech: Customer Identity And Access Management, Q1 2022
You can use customer identity and access management solutions like Okta Customer Identity Cloud to register, authenticate, and provide customers with self-service. These solutions play a critical role in supporting engaging and safe digital customer journeys.
Customer Support at Scale: The State of Tennessee x Zendesk:
Zendesk was awarded a three-year contract with the State of Tennessee–and we’re celebrating! This one-pager outlines wins from the State of TN and can be used in state and local sales plays.
