Inability to access or effectively use technology tools is the top struggle hindering contact center agents’ ability to do their jobs and fulfill their organizational mission: to delight
Corporate Communications is uniquely positioned to help make collaboration initiatives successful. As an established function in most medium and enterprise-sized organizations, Corporate Communications teams have the skills and
This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental
Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But
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This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise
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The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice
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