2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly
Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets and actionable items, these best practices will help businesses
TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and
With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. This infographic provides a glimpse of the global
Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go
Speakers: Lauren Freedman (e-tailing group) & Ross Haskell (BoldChat by LogMeIn) With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices
The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the brink.
Speaker: Kate Leggett (Forrester Research) Customer expectations have changed. Customers expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities
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