Post Tagged with: "gf_row"
How Digital, Multichannel Contact Centers Improve Customer Satisfaction
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
Build Great, Engaging Managers
Employees aren‘t quitting their jobs—they’re quitting their bosses. That’s bad news for organizations planning for innovation, succession, and market longevity. Human capital is an organization’s most valuable resource—and turnover is expensive not just in terms of sourcing, rehiring, and training costs, but also lost productivity. See how Employees, Managers, and Executives benefit from using a Unified Talent Management approach.
How HR Can Help Executives Get the Big Picture
according to Deloitte, “42 percent of business leaders believe their HR teams are underperforming or just getting by, compared to the 27 percent who rate HR as excellent or good when assessing HR and talent programs.” Learn how HR can become a strategic partner to the C-Suite.
IHS Infonetics White Paper: Integrating UC With Business Applications
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos.
Is This Your Financial Close Process?: Four Ways “Just Getting It Done” Is Costing You More Than Just Time
“It takes a long time—but at least we’re getting it done.” But are you getting it done well? And how much is the way you are doing it costing you in the long run? Highly manual, inefficient financial close and balance sheet substantiation processes are more expensive than most organizations realize.
The 2015 BlackLine Survey of Mid-Market Executives: The Financial Close and Period-End Accounting Activities Are Still Big Headaches—But 36% Have Found a Solution
BlackLine and Gatepoint Research got together to ask Mid-Market Finance and Accounting executives about their accounting processes. The results highlight key process holes that effect Mid-Market business today.
Adobe Guide to Mobile Marketing and Merchandising
Shopping behavior is rapidly evolving — 47% report shopping on a tablet as a common activity. Successful businesses evolve their mobile strategies to take advantage of new technologies that let them reach the right customers, at the right time, with the right product.
Analyzing The Value Of Responsive Design Can Be Messy
Responsive web design is an integral part of customer engagement in our multi-device world. But the additional costs and resources can be hard to justify for budget holders demanding proof of ROI. Read Analyzing the Value of Responsive Design Can Be Messy, the June, 2014 Forrester Research, Inc.
