Post Tagged with: "gf_row"
Jive-X: Combining Communities With Self-Service Whitepaper
Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations while reducing costs. The popularity of new customer service communication channels adds to the complexity of delivering a great customer experience.
A Geek’s Guide To Presenting To Business People
Are you a geek or a techie? Do you dread having to present to those who aren’t? “Successful geeks will be the ones who can bridge the divide between technical and business groups.” This brief by Paul Glen, award-winning author of Leading Geeks, explores 5 simple presentation steps for engaging any audience – technically inclined or not.
From Geek To Manager: Five Tips To Help Geeks Transition Into Management
Be the boss. Hi,Transitioning from geek to manager is like traveling abroad – you have to adapt to new cultures and new ways of communicating. Fortunately, there’s a travel guide. “Letting go of preconceptions is a good place to start in the transition from geek to manager.
Employee Productivity eBook
Your employees are your secret weapon and your competitive advantage. Imagine how your business would thrive if you could multiply your workforce’s impact without adding to the payroll! Through 5 talent strategies, your organization can do just this by increasing the productivity of each employee.
How To Give A Killer Presentation
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled to mesmerizing.
Surviving Future of Support
Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that you need to plan and act now. This guide will help you understand the six top trends so you can survive and thrive over the coming years.
Recruit And Build The Right Team For Your Service Desk
Your people are your most valuable asset. “To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process.” This Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged.
Keys To Coaching Your Employees
When you’re swamped with your own work, how can you make time to coach your employees – and do it well? It’s a common problem. But if you don’t build your people’s own skills and capabilities, they’ll come to you for answers instead of finding their own solutions. Handholding kills productivity and creativity, and you can’t sustain it.
