TSIA Webinar: Combine Customer Communities & Self-Service

Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step. In this webinar, learn best practices around – Integrating better self-service through development of a knowledge base; Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions; and Prioritizing investment in knowledge base support versus hiring more agents.