Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.

Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.

Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.

Are you putting the customer at the heart of your business? Are you ready for a post-digital world where change is the only constant? Do you have the right strategies and technology in place to grow and thrive? In the latest report from The Future of Commerce and SAP, we gathered the latest can’t-miss insights and trends shaping the future […]

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational agility. In this webinar, you […]

Hyperautomation—using the right technology solution from a diverse set of interoperable tools—reduces cumbersome processes and allows financial services organizations to operate at peak efficiency. Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital first fintechs intensifies amid growing customer expectations for […]

BAI Exec Report: Keeping the customer at the center of customer service The rapid growth of digital banking and its focus on do-it-yourself has contributed to an overlap between customer service and the banking customer experience overall. Download this BAI Banking Strategies Executive Report which discusses that overlap in a collection of articles from financial services industry leaders. The report […]

Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to clicks, increased competition from startups […]