Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. […]

ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the ability to create articles, answer […]

Read this exclusive collection of essays which were written to help service leaders understand the challenges the field service industry faces in a post-pandemic world. Learn how you can meet mission critical needs for delivering a great customer experience when you take a remote-first approach.

Today, most customers expect companies to provide them with at least some resources to help themselves. But 62% of field service leaders surveyed feel that their current self-service capabilities are only somewhat effective. In addition, many field service organizations are looking to implement more advanced applications of self-service through capabilities like AI. In this report from WBR, you will get […]

To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read this ebook for 5 steps to enable a proactive field service model. Discover how you can free up your field service agents to focus on more complex challenges, by breaking down silos, automating tasks, and enabling customers to […]

Silos and costly integrations act as a barrier to delivering exceptional enterprise customer experiences. Read this eBook to see how you can transform your enterprise CX by connecting to your customers, partners, and suppliers on one ecosystem, with ServiceNow. You’ll learn how to simplify business operations, drive down cost-to-serve, lower time-to-revenue, and accelerate growth with automation.

Is your small business prepared for the challenges that come up during uncertain times? Daymond John has your back. He shares the secrets to business success and customer loyalty, even when you’re faced with roadblocks.

Do you appear in local search results? A strong local SEO strategy will help you appear at the top of local search results and win more customers. Our local SEO guide explains how to climb these rankings. You’ll also learn:• What local SEO is• The different types of local search results• The impact high local search rankings have on your […]