Ultimate Guide To Cx In Retail
Retailers have experienced extreme volatility in the past few years. When people were wary of shopping in person, they took to the internet and started trying new brands. Recently, shoppers started returning to stores, but they still wanted to shop in a hybrid way.
CX Trends 2023, Retail
There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, retailers have witnessed dramatic shifts in consumer expectations.
Performance Is Money Optimization of Rich Media Drives Revenue in E-Commerce
Are your page load times suffering because of the explosive growth in your visual media assets? There is a direct link between the speed and quality of delivered media assets to optimal user engagement, higher conversion rates, and improved SEO—making page load times especially critical.
Building Visual-Media Experiences At Scale With Hyperautomation
For years, Gartner has been ranking hyperautomation as one of the top strategic technology trends.
2022 Guide to Leading an Agent-Centric Contact Center
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates.
RingCentral’s Unified Communications and Contact Center Solution
In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceeding customer expectations at every touchpoint.
Customer Support at Scale: The State of Tennessee x Zendesk:
Zendesk was awarded a three-year contract with the State of Tennessee–and we’re celebrating! This one-pager outlines wins from the State of TN and can be used in state and local sales plays.
Global Survey: What Consumers Want in their Digital Experience
Our global survey data shows many CMOs and CDOs believe their existing sign-up and login flows influence their rates of cart abandonment and customer attrition. They understand the problem, but are yet to identify a workable solution.
