Webcasts
Webcast: 5 Strategies for Building Effective Mobile Engagement
Lauren Freedman (e-tailing group) & Ross Haskell (BoldChat by LogMeIn) With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. Because of this trend, businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at the right time.
Webcast: Customer Support 3.0: Turning Every Support Opportunity into Customer Loyalty Gold
The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the brink. Luckily for today’s organizations, solutions and workflows are available to help them keep pace.
4 Customer Engagement Trends That Will Impact Your Business
Kate Leggett (Forrester Research) Customer expectations have changed. Customers expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities for companies to shape how they interact with their customers. In this webinar, guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research, Inc.
Webcast: The Rising Financial Impact of Customer Service
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator.
Webcast: Effective Customer Support in our Frenetic Mobile World
The continued explosion of mobile devices, ever-increasing customer expectations, and accelerating pace of business are pushing today’s support organizations to the brink. Luckily, remote support solutions are available which enable these same organizations to not just keep pace, but to continuously improve their customers’ support experiences.
Webcast: 7 Steps to Business Success on the Internet of Things
The Internet of Things (IoT) promises to evolve the way the world does business, however understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology resulting in solutions that fail to meet even minimum business goals.
