Implementing Real User Monitoring

It’s difficult to perform real user monitoring (RUM) in cloud and virtual environments with traditional tools. In this guide we take a look at:• The challenges with using traditional tools to perform RUM in virtualized and cloud environments• The advantages of shifting to agentless RUM• Three approaches to agentless RUM in virtual data centers and cloud environments

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Govern Data Across the Enterprise SAP Data Hub

Hewlett Packard Enterprise (HPE) and Red Hat have partnered to create a consistent IT foundation for growth. Red Hat® OpenShift® Container Platform and Red Hat Virtualization running on HPE Synergy and HPE Nimble Storage provide an SAP® Data Hub solution that delivers end-to-end data governance across complex diverse data landscapes. This reference architecture provides an SAP Data Hub solution that […]

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Become a Digital Leader With Red Hat, Intel, and SAP

As a critical part of your business infrastructure, your SAP® environment can also benefit from modernization. To continue receiving SAP support, you must migrate your underlying databases to SAP HANA® and your existing SAP applications to SAP S/4HANA® by 2027. This migration presents an opportunity to modernize and realign your SAP environment with overall IT digital transformation initiatives. Red Hat […]

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Mining Company Integrates SAP Systems For Industry 4.0 With Linux Platform

See how Metalloinvest, Russia’s largest mining company, created a foundation for automated, data-centric operations with Red Hat Enterprise Linux for SAP Solutions.

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Red Hat Solutions for SAP

Download this datasheet to find out how Red Hat can help your organization create the scalable, flexible, and intelligent infrastructure that sets you up for a future of innovation as an SAP-powered digital enterprise.

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What Your Employees Need to Keep Your Customers Happy

Free lunches and growth opportunities are just one side of the happiness equation. Employees generally want to be productive to feel satisfied at work, and businesses want to tap into that potential. The reality is, if you want employees to be happy at work, you need to empower them with the tools they need to succeed, and that includes having […]

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How Long Hold Times Affect Your CX – US

What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right? Or even worse, you might give up completely. Hold times are a disruption. For customers, hold times can be an infuriating part of trying to contact a company, whether […]

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Contact Center Disaster Recovery and Business Continuity

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and […]

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