The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities.
CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.
Endpoint Computing’s Next Chapter: Employee Experience
Leading organizations at the forefront of digital transformation recognize the importance and business benefits of delivering employee experiences that are meaningful and fulfilling. They also understand that positive employee experiences require the participation of several departments including IT.
How VMware Makes Digital Experience a Top Priority to Drive Growth
When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive. Download this eBook to learn how VMware takes the employee first approach to retain top talent.
How Digital Workspaces Deliver Winning Employee Experiences
Leading companies recognize that best-in-class employee experiences are what sets companies apart. Download this whitepaper to learn how HR leaders are overhauling strategies to engage and retain talent in today’s economy.
Digital Workspace for Dummies
The digital workspace is transforming entire industries, but planning for the changes necessary to make the digital workspace a reality is challenging for many IT leaders today. In this book, you’ll learn about a new approach to creating a successful digital workspace strategy for your organization.
The Secure DevOps Imperative: Three Best Practices for Securing Cloud-Native Applications
Enterprises are shifting to a cloud first application development strategy. As organizations transition to workloads, containers, Kubernetes, and serverless environments, a unified development and deployment approach requires increased involvement of the cybersecurity team.
UK 2019 Cornerstone Compliance Management Survey
Did you know that 39% of SMEs reported not knowing who GDPR affects and 96% do not know the maximum fine for lack of compliance? To complicate matters further, many SMEs are attempting to navigate the waters of compliance with manual tools such as Microsoft Excel or with multiple sources and disparate methods of administering and tracking.
