How Travel and Hospitality Companies are Transforming their Customer Experience in the Age of Kayak, Airbnb and Uber
Modern travel and hospitality businesses rely on a complex network of interactions between customers, consolidators, suppliers, maintenance providers, call centers, web services, and management services. It’s nearly impossible to support this ecosystem using traditional transactional and analytical systems – especially under the constantly increasing pressure of higher customer expectations and new digital competitors.
The Total Economic Impact™ of Investing in RingCentral Contact Center
In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line.
How to Make Hold Times a Thing of the Past with Digital Customer Engagement
Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations.
The Crux of the Modern Customer Experience
Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their customers can interact seamlessly with brands on their terms. Organizations who are not meeting these demands risk losing out, big.
Disruptive Customer Engagement
As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has become the de facto standard.
Contact Center 2.0: The Rise of Collaborative Contact Centers
Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences.
5 Ways to Change a Toxic Call Center Environment
a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect.
The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities.
