Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to clicks, increased competition from startups […]

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. […]

ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the ability to create articles, answer […]

Did you know more than 68% of organizations fell victim to a cyberattack in the last year? That’s why world-class protection is the foundation of any effective security strategy. This guide provides clarity by walking you through the key endpoint security technologies to ensure you have the right protection in place. See how the different security vendors stack up in […]

66% of organizations were hit by ransomware in the last year. Is your endpoint protection solution optimally configured to protect against these devastating attacks? Get practical guidance on configuring your endpoint solution to provide optimum protection in this guide, and:• Learn how ransomware attacks work• Discover the six endpoint-protection best practices all organizations should deploy• Get top security tips to […]

In this report, learn how experiences of ransomware have evolved over the last 12 months, and the impact ransomware now has on organizations. Discover:• Which organizations experienced the highest rate of attack over the last year• The root causes of attacks• How often data is encrypted, and how often organizations pay the ransom to get it back• The average ransom […]

Tired of managing your accounts payable process manually? Feel like you’re drowning in paper-based invoices and manual data entry? If so, you’re not alone. Many high-growth businesses struggle to keep up with the demands of manual AP processing, which can lead to errors, delays, and lost productivity. Our research report dives deep into these benefits and provides insights into how […]

In a growing business, ERPs are critical for tracking finance and accounting. They function as the system of record for collecting, storing, managing, and monitoring essential business data. But for accounts payable (AP), an ERP is more a map than a vehicle. ERPs are not designed for in-depth payables execution and process-heavy operations like payables, and as a result, AP […]