SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader.

To unlock the power of human-led problem solving in industrial manufacturing, you need to elevate and empower HR with a platform fit for employee-driven success. With the right platform, you can reduce HR complexity and optimize the employee experience, bridging skills gaps and attracting younger, more diverse talent.

Healthcare HR professionals need visibility into its workforce with real-time information that will help mitigate the enormous costs of employee attrition. To do so, leveraging tools to make high-quality, high-speed workforce decisions by accessing critical metrics quickly and easily, from anywhere is a must.

Learn how HR teams can empower people, attract talent, and rise to the challenges of post-pandemic healthcare delivery.

The challenges facing today’s banks are complex and multifaceted. But they share a need for top talent to spearhead innovation, growth, and stability. Learn how to approach the future with this ebook.

Around the world, FS organizations are shifting to meet employee needs and deliver a better employee experience that ultimately impacts the customer experience. Learn more about HR imperatives like an accelerated move to digital, lean bank workforce models, improving the employee experience, and security and compliance.

As a Human Resources responsibility, HR analytics has evolved from a nice-to-have to a must-have for most organizations. However, little about people analytics is easy. It can be hard to collect data, clean it and draw insights from it. It’s even harder when there’s a need to integrate data among multiple systems—and commonly that is indeed needed. So how is […]

An Integrated Approach Will Feed Demand For New Commerce Experiences Consumer demand for digital content and new e-commerce experiences has never been greater. According to Forrester, e-commerce sales are growing at five times the rate of in-store purchases and 30% of consumers say they expect to shop online more frequently in 2022. To satiate customer expectations, brands need to deliver […]