IDC MarketScape named Google a Leader in the 2025–2026 report for Conversational AI Platforms in Front-Office Use Cases

Google Cloud | Executive Management, IT & Engineering

In this report you will learn:
• Why Google is a Leader in the Conversational AI Platforms for Front-Office Use Cases market
• How the Customer Engagement Suite with Google AI supports a wide range of front-office use cases, from customer self-service and agent assist to sales and presales/marketing
• The current state and future of the Conversational AI market for the front office

Complete the form for immediate access
Business Email*
First Name*
Last Name*
Company Name*
Company Phone*
Job Title*
Country*
Postal / ZIP Code
Sign me up to receive news, product updates, event information and special offers about Google Cloud from Google. I understand my personal data will be processed in accordance with <a href="https://policies.google.com/privacy" target="_blank">Google’s Privacy Policy.</a>
- Yes
- No

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Complete the form for immediate access