IDC Technology Spotlight ‐ Empower Your Techs With Video‐Aided Remote Support Tools

Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video-assisted support using the camera on a customer’s or an employee’s mobile device to quickly identify technical issues that are hard to describe over the phone. This IDC Technology Spotlight examines the business advantages of adopting this solution to support virtually any product — connected or not.