Metrigy Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers Lower Costs, Stronger Reliability, Advanced Features

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When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits.

In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy found that the majority of SMBs prefer using dedicated UCaaS services for calling, even if they use Microsoft Teams for messaging and videoconferencing. Further investigation revealed the benefits of this approach include:
• Lower costs
• Greater reliability
• Advanced calling and contact center capabilities

In fact, according to a recent Metrigy report, 72% of SMBs currently using Microsoft Teams for messaging and meetings—along with a separate UCaaS provider for calling—plan to maintain their existing calling services.
When it comes to Microsoft Teams and telephony, why do small businesses prefer UCaaS providers? Access the full Metrigy report to find out.