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The 7 Building Blocks of Better Threat Visibility – eBook
IF YOU CAN’T SEE IT, YOU CAN’T STOP IT. So how do you detect something, like a zero-day threat or a new strain of malware, that no one has ever seen before?
The 3 Keys to Faster Threat Response – eBook
90 percent of security professionals polled say they’re unsatisfied with how quickly they are able to react to threats. They need deeper insights into user behavior and other variables, an instant understanding of the full scope of threats, and more context to set priorities. What can you do to speed things up?
5 Ways to Boost Your Security Team’s Impact – eBook
Too many alerts to investigate, too many patches and updates to deploy, not enough people. What can you do to support your existing security team and help them cut through the clutter?
Extending Security Technology to the Cloud: Threat Detection & Response – White Paper
A few short years ago, security concerns related to cloud computing were centered largely on whether public cloud operators could be trusted to secure their cloud environment.
Econsultancy 2017 Digital Trends in IT
Customer experience is only one of a range of competing priorities for IT leaders. We joined forces with Econsultancy and surveyed more than 14,000 digital professionals to share insight into the latest digital trends in the field of Information Technology.
The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings.
ON-Demand Webinar: Top Trends & Technology Impacting Customer Service in 2017
In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection in a digital world. Both internal and external customers are utilizing more communication channels and more devices now than ever before.
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges.
