Post Tagged with: "gf_row"
Here’s How Customer Service Teams Are Actually Using AI
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today, it feels like businesses are dealing with higher ticket volumes and more customer issues than ever before.
Unity Saves $1.3m With Zendesk Automations + Self-Service
Unity is a development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. After a period of explosive growth from 2019 to 2020, Unity decided to address an increase in ticket volume by maximizing its CX system rather than adding new hires.
What Is Conversational AI? The Ultimate Guide On How It Works
Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers.
Using AI For Better Self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it’s all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service. It’s especially notable for self-service, the means of how customers solve issues on their own.
Securing K-12 Education Providers Against Cyberthreats
The cybersecurity challenge for K-12 providers continues to grow, with 44% experiencing an increase in attack complexity over 2021, while 47% saw an increase in attack volume.
Securing Higher Education Providers Against Cyberthreats
The cybersecurity challenge for higher education providers continues to grow, with 50% experiencing an increase in attack complexity over 2021, while 53% saw an increase in attack volume.
Cybersecurity Guide for the Education Sector
The education sector remains a prime target for cybercriminals because of its sheer size and the large attack surface that offers the potential for significant financial gains.
The State of Cybersecurity 2023
Based on a survey of 3,000 cybersecurity/IT professionals across 14 countries, this report reveals the reality of securing an organization from cyberthreats in 2023, and the business impact of adversaries.
