IDC MarketScape: Worldwide Employee Experience for Voice of the Employee 2025 Vendor Assessment

Voice of the employee (VoE) has risen substantially in its value to organizations as the extended value of VoE insights has shifted to impact direct value centers and their support frameworks within organizations. Trending as far back as the end of 2024, IDC data showed that companies were already 97% likely to connect VoE insights to increases in customer satisfaction (CSAT) and 98% likely to connect them to improvements in customer retention. Overall and within the line of business (LOB), organizational leaders were 89% likely to attribute VoE insights capture and influence to measurable improvements in employee performance.