Articles By: ServiceNow

Frost & Sullivan – Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

When you resolve customer issues before they even happen, you’ll deliver great experiences for customers, wherever they choose to interact. Get the latest CX trends and insights from Frost & Sullivan to see how you can meet growing expectations by connecting people, systems, and processes on one platform. 

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Customer Experience: Five Best Practices for Connecting Customer Service Resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

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Now on Now: How We Use HAM to Streamline and Automate the ITAM Process in IT and Cloud Hosting

IT environments have never been so dynamic, with business models, operating models, and workforce paradigms changing fast. But you can stay in control with ServiceNow® Hardware Asset Management (HAM), creating visibility over your hardware, software, and cloud resources. Read this case study to see how you can get the most from HAM to optimize IT spend, reduce surface risks, improve […]

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Stand Out With a Winning IT Asset Management Strategy

Any athlete will tell you that success starts with a plan and strategy. The same goes for your business. Read how a winning IT asset management strategy and the right digital solutions can eliminate unexpected hardware, software, and cloud costs to set your business up for success.

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Getting the Most Out of ServiceNow Software Asset Management

ServiceNow Software Asset Management (SAM) can radically reduce costs. But there are some important technical and organizational considerations for ensuring your SAM implementation is as successful as possible. This eBook provides a structured, proven approach for planning and execution so you can minimize the risks and maximize your expected outcomes.

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Creating the Ultimate Spend-Smart IT Asset Management System

Reducing IT spend is a top digital transformation goal. This handbook offers insights and ideas on how to plan and execute a successful IT asset management transformation effort. It also highlights benefits achieved by your peers and the ServiceNow workflows that make it all possible.

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Modernize and Automate ITAM Across Hardware, Software, and Cloud

See how next-generation IT asset management (ITAM) solutions are making it easy to track software AND hardware on a single system. This ebook explores how a consolidated snapshot of IT assets can reduce risk and make it easier to efficiently and strategically utilize IT spending like never before.

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Best Practices for Modern Technology Service Operations

The exploding demand for digital services is a great opportunity for you to lay the foundation for business growth. In this guide, discover how to seamlessly manage your entire IT services and operations on a single cloud platform. Follow the three steps and see how you can scale for growth, boost productivity, and drive innovation across your entire enterprise.

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