Articles By: ServiceNow

Customer Workflows Book of Knowledge 2021

Change can happen in an instant, as many leaders learned firsthand in the past year. Read on to learn how organizations like Blackhawk Network, Kiwi Bank, and Teradata upped their game to meet increasing customer expectations in the face of adversity with ServiceNow, as told at Knowledge 2021.

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Customer Operations 2021: Success in CX and Digital Transformation Through Service and Back-Office Alignment

This report by Aberdeen reveals the role and impact of customer operations on service and back-office activities—highlighting how leading firms build and manage a top-notch customer operations program that rewards them with loyal clientele, agility, efficiency, and reduced costs. Customer Operations 2021: Success in CX and Digital Transformation Through Service and Back‑Office Alignment, Omer Minkara, Aberdeen, June 2021

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The race for great apps

Low-Code app development is helping remove backlogs so companies can accelerate the transformation of business processes into digital workflow. In this workbook we explore the challenges leaders face in building apps fast while avoiding sprawl, and suggestions on how to make your low-code adoption a team sport. Download to learn more!

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The Forrester Wave™: Low-Code Development Platforms For Professional Developers

ServiceNow Named a Leader in The Forrester Wave™: Low Code for Professional Developers, Q2 2021 Read the complimentary 2021 Forrester Wave for Low Code for Professional Developers for an unbiased, third-party evaluation of low code platform vendors, as organizations move to scale low code across the enterprise. In this evaluation, ServiceNow is recognized for its strong low code investment focus, […]

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Total Business Value Of ServiceNow IT Apps

In this report, you’ll see actual business value data, certified by Forrester Consulting, on how ServiceNow’s unified cloud platform allows your IT teams to resolve issues fast, reduce administration costs, boost output significantly, improve decision-making and accelerate innovation. You’ll also see examples of how companies like yours thrive from automating and optimizing their IT services and operations.

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Customer Operations for Dummies, ServiceNow Special Edition

You may be surprised what you didn’t know about delivering outstanding customer experiences: that it’s more than engagement. This guide offers an indispensable checklist for powering behind-the-scenes customer operations with digital workflows to create a customer-obsessed organization.

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2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Inside the Gartner 2021 Magic Quadrant for the CRM Customer Engagement Center report you’ll find an unbiased, third-party evaluation of vendors providing customer service and support applications. You’ll also learn the details on why ServiceNow is named a Leader in the 2021 Magic Quadrant for a second year in a row. Gartner “Magic Quadrant for the CRM Customer Engagement Center,” […]

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The Field Service Technician’s Wish List

ServiceNow conducted a survey of 989 field service technicians. See the top five most-requested features they requested in a mobile field service management solution. This infographic reveals how you can enable your team to perform work efficiently and safely—completing the job the first time.

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