Articles By: ServiceNow

Customer Engagement: How to Expand Capacity for Whatever Comes Next

Learn six best practices used by customer service leaders to instantly handle common customer requests when the unexpected happens. See how to:• Increase the use of self-service with automated solutions• Help customers complete requests and get answers fast• Empower agents to resolve customer issues automatically

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Rogers Communications – How Do We Move to Preventative Business Model?

See how ServiceNow is helping Rogers Communications elevate employee and customer experience by helping employees relate to customers in the moment.

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Leadership trends report: customer experience

A 2022-2025 roadmap for effortless experience and complete integration

Leaders have always needed to innovate to meet demands from the business and customers, but recently customer experience has been reimagined for an increasingly digital, contactless world. Customer service no longer just needs to meet a high standard. It needs to be exceptional to provide the experiences customers want. Read this report to discover the three biggest customer experience trends […]

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Complete integration. Absolute experience.

A practical guide to driving outstanding customer experiences through integrated teams, data, and processes

Customer experience is the key battleground for brand differentiation in today’s hyper-competitive, always-on, highly connected world. Explore the top business imperatives driving the most successful customer service organizations, including how to harness the power of your entire enterprise to deliver outstanding experiences.

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CCW Market Study – Future of the Contact Center: A Forecast

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also offers:• Inventive best practices• Recommended technologies• Customer experience case studies

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Artificial Intelligence. Human Experience. Five Ways to Strengthen Customer Experience With AI.

Power great customer and employee experiences with intelligent technologies Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfaction, improving service processes, and increasing the efficiency and effectiveness of issue resolution.

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The Business Case for Low Code: Faster Build, Smarter Delivery, Better Service

A new generation of low code development solutions is fast emerging and yielding significant bottom-line results. Learn how everyday employees are serving as citizen developers—creating apps on demand, at scale, and in step with IT. Read our white paper to see how your organization can create:• Apps faster—accelerating service delivery• Cross-enterprise experiences users love• Apps that scale without sprawl—meeting enterprise […]

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Here We Thrive Employee Handbook: A Practical Guide to Enhancing Satisfaction Through Unified Employee and Workplace Experiences.

Employee empowerment is a vital factor in your business’s success. But many CHROs are disappointed when they find out their human capital management systems fall short on employee experience. Read this ebook to discover how you can engage your employees from anywhere, by building on your existing human capital management with automated, intelligent digital workflows.

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