Your organization relies on you to deliver reliable digital services, cost-efficiently. Read this ebook to learn how you can automatically discover and map your applications, systems, and cloud resources to the digital services they support, then capture it all in a CMDB. With a common data foundation, you can fix IT issues faster while reducing costs and risk to get […]

Discover three powerful ways you can reimagine IT services and operations when you break down silos between these two IT workflows. Learn how you can fix IT issues faster while reducing costs, scale IT to support employee needs, and deliver more resilient and compelling service experiences. It’s all possible on ServiceNow’s AI-enabled cloud platform.

Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service, and automate IT issue resolution on a single, unified platform.

How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem, you’ll decrease cost to serve while meeting ever-evolving customer expectations for speed and convenience. Learn how you can increase customer loyalty, make employees happier and more productive, and improve your bottom line, in this Chief Customer Officer (CCO) guide to […]

Prioritizing frictionless customer experiences is crucial for building trust, driving adoption, and delivering customer value with XaaS (anything as a service) solutions. Best-in-Class technology organizations leverage their tech stack strategically across key activities to enhance customer experience while minimizing costs. This ebook explores the importance of frictionless CX programs in supporting XaaS models, the performance benefits for top technology leaders, […]

How can technology providers accelerate anything-as-a-service (XaaS) growth, while lowering costs? By breaking down silos across the CX ecosystem, you can decrease cost to serve and meet customer expectations for fast, convenient service experiences. Read this ebook to learn how you can drive customer loyalty, increase productivity, and improve your bottom line, by automating and streamlining your CX processes with […]

In the evolving landscape of digital banking, leaders must continually refine their customer experience (CX) objectives to meet rising customer expectations while managing operational costs amid economic uncertainty. Banks that implement frictionless CX programs have found a pathway to success by leveraging the right technologies to enhance both customer and employee experiences. Best-in-Class banks strategically deploy these technologies across various […]

What customers want from their bank is changing and if you’re not meeting those needs it means you’re vulnerable to losing them. The challenge is understanding how those expectations have changed and what you can do about it. Learning what customers want from their financial service provider can help your bank keep its customers and grow with new ones. In […]