Articles By: ServiceNow

Customer Operations for Dummies, ServiceNow Special Edition

You may be surprised what you didn’t know about delivering outstanding customer experiences: that it’s more than engagement. This guide offers an indispensable checklist for powering behind-the-scenes customer operations with digital workflows to create a customer-obsessed organization.

Read more ›

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Inside the Gartner 2021 Magic Quadrant for the CRM Customer Engagement Center report you’ll find an unbiased, third-party evaluation of vendors providing customer service and support applications. You’ll also learn the details on why ServiceNow is named a Leader in the 2021 Magic Quadrant for a second year in a row. Gartner “Magic Quadrant for the CRM Customer Engagement Center,” […]

Read more ›

The Field Service Technician’s Wish List

ServiceNow conducted a survey of 989 field service technicians. See the top five most-requested features they requested in a mobile field service management solution. This infographic reveals how you can enable your team to perform work efficiently and safely—completing the job the first time.

Read more ›

Emerging Technologies in Field Service Management – WBR Report

Get insights from 100 field service leaders in this report on emerging technologies in field service. You’ll learn why edge computing is top of mind for organizations looking to transform services, extend maturity in digital transformation, and streamline processes for greater profitability.

Read more ›

How 5 Enterprises Consolidated ITSM to Reduce Costs

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.

Read more ›

DevOps: A View From the Enterprise

Read this 2021 ebook from Enterprise Management Associates to gain insights into what’s driving DevOps today and maturity trends across large and mid-size enterprises, as well as the importance of change management and value stream management in DevOps success.

Read more ›

Gartner Magic Quadrant for IT Service Management Tools

The 2020 Gartner Magic Quadrant is an invaluable tool for anyone seeking an unbiased, third-party evaluation of IT Service Management vendors. Gartner named ServiceNow a Leader for 7th year in the 2020 ITSM Magic Quadrant. Read the full, complimentary report.

Read more ›

Forrester Thought Leadership Paper – IT Service Management is Advancing With the Times

Read this Thought Leadership Paper by Forrester Consulting, commissioned by ServiceNow, for relevant and timely findings on how ITSM software is key to digital transformation.

Read more ›