Articles By: ServiceNow

Knowledge2020 Digital Experience – Field Service Spotlights

See how your peers are delivering superior location-based service. This quick read explores Lowe’s, Kansas City Southern Railways, and NTT Data successes powering greater customer satisfaction via innovative field operations.

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Manage Field Service Efficiently and Safely During Challenging Times

Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize field service with six best practices to make your […]

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Create High Value Customer Experiences in the Field Like HP Indigo

Read how HP Indigo has improved customer experience with a unified technology platform for field service and customer service that empowers customer technicians to be mobile case agents. The platform has also improved product uptime and customer satisfaction while decreasing problem resolution times. Discover: • The benefits achieved by allocating primary field engineers to customers• How HP Indigo approached knowledge […]

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The Role of Chatbots in Field Service Organizations

This webinar recap discusses the burdens placed on field service workers, and how chatbots can improve their daily interactions to drive morale, increase efficiency, and impact service delivery. The webinar focuses on the various levels of complexity of bots and gives a 3-step guide how to: • Identify the most logical processes to automate• Rank processes• Formulate a bot flow

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Discover 6 Best Practices of Field Service Leaders

Improve your customer experience with modernized field service management. Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize […]

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Now on Now: How We Use Finance Close Automation At ServiceNow

This case study talks about the challenges that ServiceNow’s accounting team experienced each month during the close process that led to the development of the Finance Close Automation app. Now, the team closes faster, has reduced risk, and increased team satisfaction.

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An Accounting Executive’s Guide To A Simpler Month End

Late nights at the office. Multiple platforms for different teams to manage. Many spreadsheets to reconcile. Emails back and forth. Finance executives are getting stuck in the trees with no time to see the forest, making the month-end close stressful and complicated. This white paper examines 5 best practices for improving the monthly close.

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5 Signs You’ve Outgrown Email And Checklists To Close The Books

Accounting teams work tirelessly to close the books, and often use emails, checklists and other manual processes to get the job done. This white paper examines the 5 signs your organization needs to move away from these manual processes to modern workflows to allow for a faster close with less risk and improved employee experience.

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