Articles By: ServiceNow

Forbes – Field Service On The Edge

By consolidating key field service management components onto one strategic platform, ServiceNow Connected Operations gives organizations near real-time visibility into assets in the field. Learn how making IoT data actionable can enable your business to quickly respond to issues, proactively notify customers, and rapidly remediate problems.

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Forbes – Power of the Platform: Using IoT Data to Drive Customer Satisfaction

There’s untapped value in the massive volumes of underutilized IoT data, particularly when integrated with smart workflows. In this case study, a manufacturing organization taps into seamlessly connected workflows to analyze and act on IoT data in real time. See how this approach delivered ROI in customer service, field engineering and other mission-critical departments.

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Maximize Uptime and Streamline Maintenance with ServiceNow

With IoT data stuck in silos separate from field service, companies are leaving insights and efficiencies on the table, and getting only a fraction of the potential value from IoT investments. Learn how ServiceNow Connected Operations connects your IoT data to your operations with digital workflows—so you can use field resources more effectively and maximize output from critical infrastructure.

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Knowledge2020 Digital Experience – Field Service Spotlights

See how your peers are delivering superior location-based service. This quick read explores Lowe’s, Kansas City Southern Railways, and NTT Data successes powering greater customer satisfaction via innovative field operations.

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Manage Field Service Efficiently and Safely During Challenging Times

Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize field service with six best practices to make your […]

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Create High Value Customer Experiences in the Field Like HP Indigo

Read how HP Indigo has improved customer experience with a unified technology platform for field service and customer service that empowers customer technicians to be mobile case agents. The platform has also improved product uptime and customer satisfaction while decreasing problem resolution times. Discover: • The benefits achieved by allocating primary field engineers to customers• How HP Indigo approached knowledge […]

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The Role of Chatbots in Field Service Organizations

This webinar recap discusses the burdens placed on field service workers, and how chatbots can improve their daily interactions to drive morale, increase efficiency, and impact service delivery. The webinar focuses on the various levels of complexity of bots and gives a 3-step guide how to: • Identify the most logical processes to automate• Rank processes• Formulate a bot flow

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Discover 6 Best Practices of Field Service Leaders

Improve your customer experience with modernized field service management. Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize […]

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