Articles By: ServiceNow
Building the business case for operational resilience
Operational disruptions cost more than downtime—they hit revenue, reputation, and client trust. This eBook breaks down how to build a compelling case for operational resiliency investments. Learn how to tie risk mitigation, growth enablement, and cost reduction to financial outcomes—and quantify the impact with real-world metrics that resonate with decision-makers.
AI Maturity in Banking
The AI Maturity in Banking report, developed in partnership with Nvidia, examines the transformative impact of AI in banking. Drawing insights from ServiceNow’s 2025 Enterprise AI Maturity Index, the report highlights how top-performing banks—referred to as pacesetters—are using AI to drive greater returns.
The Business Value of AI for IT Solutions
According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist.
A CIO’s Guide to Navigating the Boardroom
As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams?
ITAM 2024: The CxO perspective
Every business runs on IT assets. The success of our day-to-day work is heavily reliant on the software, hardware, and cloud resources we use to get the job done. Aside from the complexity in managing these critical assets, IT teams are expected to provide more value to more areas of the business – and report on that impact.
Reimagine IT service delivery & operations with AI automation
Organizations have reduced IT incidents by 93% and eliminated 98% of noise by unifying IT services and operations teams on a single AI-powered platform. Read this ebook to start reimagining IT service delivery. You’ll fix issues faster, cut costs, enhance employee self-service, and align IT services with business goals.
Modernize IT services and operations with AI
By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.
3 ways to expand technology services and still cut costs
Organizations that unify IT services and operations can expect to resolve major IT outages 25% faster, increase IT service agent productivity by 30%, and reduce service maintenance activities by 68%. Read this three-step guide to see how you can deliver better digital services while driving greater efficiency, with ServiceNow’s AI-powered platform.
