Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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ServiceNow has been recognized as a leader in the 2025 IDC MarketScape: Worldwide Employee Experience for Voice of the Employee. Read the report excerpt to discover why, and to learn how to turn everyday employee feedback into insights that drive enterprise-wide action and impact.
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ServiceNow has been recognized as a leader in the 2025 IDC MarketScape: Worldwide Employee Experience for Integrated Employee Workspaces. Read the report excerpt to discover why, and gain insights on building smarter, more personalized employee experiences that deliver measurable business results.
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Voice of the employee (VoE) has risen substantially in its value to organizations as the extended value of VoE insights has shifted to impact direct value centers and their support frameworks within organizations. Trending as far back as the end of 2024, IDC data showed that companies were already 97% likely to connect VoE insights […]
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Digital workspaces continue to evolve as organizations rework the calculus for how internal resourcing, knowledge transfer, and communications reach and support employees in the flow of work. Recent IDC data shows that as companies grow, executive leadership teams are 57% likely to concentrate on optimizing workloads toward improving operational and cost efficiency. In response, HR […]
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How can you supercharge productivity across all your workflows AND create great experiences for employees and customers? Read this guide to see how innovative companies like yours can say YES to both with AI. Learn how you can accelerate business agility to drive better business outcomes, using a single AI-powered cloud platform.
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Empower your team and uncover new levels of efficiency with autonomous IT and the ServiceNow AI Platform. Download the report to learn more.
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The AI Maturity in Banking report, developed in partnership with Nvidia, examines the transformative impact of AI in banking. Drawing insights from ServiceNow’s 2025 Enterprise AI Maturity Index, the report highlights how top-performing banks—referred to as pacesetters—are using AI to drive greater returns. Discover key strategies for successful AI implementation, including the importance of visionary […]
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According to BCG, 74% of organizations are struggling to achieve and scale value with AI. Sound familiar? Discover how businesses relieve pressure on IT teams, simplify complex processes, and drive real business value from their AI investments using ServiceNow AI Agents and Now Assist. With ServiceNow’s controlled, centralized approach to AI, you can resolve issues […]
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