Nucleus Research ROI of Remote Support Case Study – Valiant Technology

Valiant Technology deployed LogMeIn Rescue to enable its help desk engineers to deliver a consistently high level of quality technical support to clients. Nucleus found that using Rescue enabled Valiant to increase productivity by reducing the time it took for engineers to remotely connect with clients, because they could access machines from any location without the need for a direct VPN connection or additional software. Valiant realized an ROI of more than 500%, with a payback of less than 3 months. Read this Nucleus Research case study to learn more.