Ovum “Where Contact Centers Are Missing The Mark With Customer Care” Infographic

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations.

This infographic provides a glimpse of the global insights gathered in Ovum’s research report and highlights the current state of customer service, customers’ preferences and where companies are falling short.