The state of security is highly adrenalized these days — more so than usual. Years into the deadly and disruptive global pandemic, not only are we still seeing more attacks, we’re also seeing more breaches, as the way many of us work continues to evolve. New global research conducted by Splunk and the Enterprise Strategy […]
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As businesses of all sizes increasingly adopt hybrid or mobile work, teams that collaborate are often distributed around town—or around the globe. Although many organizations are relying on mobile devices to improve productivity and collaboration, project management teams often must juggle a broad range of tools, apps, and online services to perform all their work […]
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Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Ditch outdated phone systems and clunky menus.While traditional call-handling systems are often complex and costly, discover how AI receptionists provide a user-friendly and economical solution. RingCentral AI Receptionist understands customers instantly, answers with a human touch, and routes calls seamlessly—no hold times, no frustration.
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Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, friendly employees, and regular engagement with your customers. And, since customer-centric companies are 60% more profitable than those who aren’t, it’s beneficial for your business and customers. But […]
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A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn: • How a cloud business phone system can enhance your communication capabilities • The shortcomings of legacy, on-premises phone systems • The benefits of consolidating your communications into one streamlined solution Don’t miss out on […]
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Is your SMB’s communications system meeting today’s demands? Download our checklist to see if your communications are holding you from back from better employee and customer experiences, ROI, productivity, and more. Read the ebook
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Every missed call, voicemail greeting, and hold message silently drains money from small businesses. When customers can’t reach someone immediately, 85% won’t call back. That’s revenue walking straight to competitors. But what if there were an AI receptionist solution that plugs into your current systems, cuts through complexity, and delivers seamless customer experiences—while being accessible […]
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Discover how RingCX helps you improve crucial contact center metrics and deliver better customer experiences. This eBook explores key performance indicators (KPIs) that drive business growth and customer satisfaction. Key takeaways:• Reduce average handle time (AHT) using intelligent routing, AI-powered agent assistance, and automated summaries• Increase first contact resolution (FCR) rates with AI-driven knowledge bases […]
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Excessive wait times can frustrate your customers and negatively affect your company’s success. Our comprehensive ebook reveals the hidden costs of long hold times and provides effective techniques to reduce customer waiting, improving both satisfaction and your business outcomes. Key takeaways:• long hold times increase negativity surrounding your brand, with 35% of customers sharing negative […]
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AI is reshaping customer service, offering new ways to enhance speed, efficiency, and personalization. Discover how AI can transform your contact center operations and elevate customer satisfaction in our latest ebook. Here’s what you’ll learn:• Automate routine tasks with intelligent virtual agents and chatbots, providing 24/7 instant responses and handling FAQs, potentially saving businesses $23 […]
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