Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the
Content drives business, and at any given moment buyers are searching for information that will inform them, educate them, or help them solve a problem. So how do
Over the last 12 years, a massive amount of material has been written about Search Engine Optimization (SEO). Much of this material remains applicable today; However, there are
An endorsement from a respected voice can go a long way in raising awareness. In pure marketing terms, social media influencers deliver commentary that boils down to free
Do-it-yourself projects are great and can save you money, just not when it comes to doing your own DNS. In this paper, learn about four different reasons why
The cost of security might seem steep, but compared to what you’ll have to pay to mitigate a DDoS attack, it’ll look like chump change. DDoS attacks don’t
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