Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Looking to empower your employees, streamline team workflows, and elevate leadership insights? Discover how RingCentral’s AI solutions can improve productivity across personal, team, and leadership levels. Download the datasheet to explore: • Common challenges faced by employees, teams, and leaders. • Practical examples of how AI-powered tools solve these challenges. • Success stories, such as […]
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By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.
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Being late to the game isn’t an option for companies that hope to survive. “If you don’t move ahead with digital transformation, you’re going to be left behind,” said Dan Puterbaugh, Senior Legal Advocate for Adobe Document Cloud at Adobe. Read the HMG Strategy guide, “Digital Transformation: At the Intersection of Strategy and Technology” to […]
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RSA Research investigated the source of suspsicious, observed beaconing thought to be associated with targeted malware. In the course of this tactical hunt for unidentified code, RSA discovered a sophisticated attack on a software supply-chain involving a Trojan inserted in otherwise legitimate software; software that is used typically used by enterprise system administrators. Get details […]
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If you want to protect your organization against sophisticated cyber threats, keep one simple principle in mind: IF YOU CAN’T SEE IT, YOU CAN’T STOP IT. So how do you detect something, like a zero-day threat or a new strain of malware, that no one has ever seen before? Download our new guide, “The 7 […]
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90 percent of security professionals polled say they’re unsatisfied with how quickly they are able to react to threats. They need deeper insights into user behavior and other variables, an instant understanding of the full scope of threats, and more context to set priorities. What can you do to speed things up? Download the guide, […]
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A few short years ago, security concerns related to cloud computing were centered largely on whether public cloud operators could be trusted to secure their cloud environment. This is not so much the case anymore, but regardless of how well cloud providers handle security, each organization is still utlimately responsible for protecting their data in […]
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Customer experience is only one of a range of competing priorities for IT leaders. We joined forces with Econsultancy and surveyed more than 14,000 digital professionals to share insight into the latest digital trends in the field of Information Technology. Read the report to learn: • Digitally-driven opportunities and challenges facing IT-based organizations • How to […]
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The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings. Download this report to learn more about […]
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Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges. But there’s good news, […]
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