Articles By: AWS

Optimizing Your Business and Customer Experience with Contact Center Intelligence

No matter the communication channel, a good customer service experience can have a drastic impact on business metrics. From increasing efficiency to enhancing insights, contact centers are a key company division for securing consumer loyalty and purchasing. A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media, can support resolving customer issues […]

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IDG Playbook: A Strategic Playbook for Data, Analytics, and Machine Learning

Data has become an essential element of many business models. Today, all organizations must use data, analytics, and machine learning to drive critical business decisions, including when to expand product offerings, how to introduce new revenue streams, where to automate manual processes, how to earn customer trust, and how to optimize interactions with customers and business partners. Read the IDG […]

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Building a Winning Data Strategy

The potential of data to drive business value and create opportunities is well recognized by organizations globally. However, breaking free from legacy systems and transitioning to modern ones requires overcoming several challenges. The MIT Sloan Management Review Executive Guide provides exclusive insights to help organizations meet these challenges as they transition to becoming modern data-driven enterprises. The guide discusses the […]

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Accelerating Your AWS Journey: Migration & Modernization

Accelerate app modernization Application modernization is how organizations increase agility so they can innovate and respond to change faster. Almost all businesses have existing application portfolios they need to consider. Which apps do you keep, migrate, or modernize? Companies that benefit the most from their cloud journey make significant strides at the start. They do this by leveraging Amazon Web […]

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Modern Applications: Reinventing How Your Business Delivers Value

Increase agility with modern apps Organizations everywhere are looking for ways to build better applications and release them faster. Read the Modern Applications eBook to learn more about modern applications, including what it means to create a culture of ownership, design with a microservices architectural pattern, utilize serverless and managed services for compute, select a database that is purpose-built for […]

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MIT Executive Guide: The AI & Machine Learning Imperative

Companies across various industries are seeking to integrate AI & machine learning (ML) into workflows for a wide range of essential processes, including customer service, supply chain, operations, and strategic decision-making. However, it can be difficult for today’s leaders and their teams to separate the market hype from meaningful business value. This MIT Sloan Management Review Executive Guide is designed […]

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How to Close the IT Skills

This IT Skills Gap Kit brings together the latest information, coverage of important developments, and expert commentary to help you close the Skills Gap. Defining the Skills Gap and Building a Cloud Foundation Team – The first part of the kit defines what characterizes the skills gap, how it formed, and why it is proving so difficult to close. Then […]

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The Data-Driven Enterprise

What does it mean to lead a data-driven enterprise? Find out in this eBook from AWS. Learn the practical steps one must follow to maximize the value of organizational data and ultimately create a powerful, data-driven enterprise, one that experiences enhanced agility, more accurate decision making, and accelerated innovation. Topics covered in this eBook include:• Intelligent data storing• Data availability• […]

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