Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Enterprise AI rapidly went from pilot to production to value. Now organizations are measuring AI’s value against its costs. The question is where does AI deliver the greatest financial returns?
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Every IT organization maintains a backlog of requests for small applications and workflow improvements that never quite rise to the top of the priority list. Low-code platforms offer a way to address that backlog by allowing people outside IT, often called citizen developers, to build workflows and simple applications themselves. The opportunity is considerable. So, […]
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I used to be one of those people who cleaned the entire house the night before guests arrived. Dishes, laundry, vacuuming, the junk drawer, all crammed into a frantic few hours. It worked, technically. But I was exhausted, and something always got missed. These days I tidy a little every day, and when company comes, […]
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Few conversations make marketing leaders more uneasy than defending a martech budget to the CFO. Marketing talks about engagement, MQLs and brand lift. Finance talks about payback periods, cost of capital and margin. When the two sides don’t share a language, technology investments look like discretionary spending, and they’re the first line items cut when […]
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Some years ago, I was asked to examine why a mid-sized organization took nearly three weeks to provide a new employee with a working laptop and system access. Each department involved insisted that its own part of the process took only a day or two. They were correct. The problem was not the work itself. […]
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My grandmother balanced her checkbook to the penny every single month. She’d sit at the kitchen table with her bank statement, a pencil and a cup of coffee, ticking off each check one by one. If she was off by even a dime, she’d go back through the whole thing until she found it. I […]
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The demo was polished, the references were glowing, and the price looks reasonable. Then the contract arrives, and the details that decide whether this purchase pays off or becomes a problem are buried in the fine print. Before you sign, press on these seven questions. 1. What is the true total cost? Start with the […]
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Once an organization commits to workflow automation, an immediate question arises: where should it begin? Nearly every department can produce a list of processes it would like automated, and the combined list quickly exceeds any reasonable capacity. Choosing poorly can consume a year of effort on a process that delivers little value. Choosing well builds […]
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I once sat in on an audit committee meeting where a finance leader proudly described a new AI tool that was speeding up the close. The committee chair listened politely, then asked three questions: Who checks its work? What happens when it’s wrong? And how would we know? The room got very quiet. Those three […]
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