Latest Articles

The Proactive CISO’s Playbook: How to close the Exposure Gap and Manage Cyber Risk with Confidence

Trend Micro’s “The Proactive CISO’s Playbook” guides CISOs in shifting from reactive security to strategic leadership. It emphasizes incident readiness, cross-functional collaboration, and continuous improvement. By adopting a proactive, assume-breach mindset, CISOs can build resilient organizations, foster transparency, and drive board-level engagement in cybersecurity.

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Controller’s Guidebook – When Accountants Dare to Dream

The talent crisis and constant pressure to do more with less have accounting departments in flux, and an uncertain economic environment is exacerbating these pain points. In the fourth installation of Controller’s Guidebook, FloQast, in partnership with the University of Georgia, invited a diverse group of accountants to dream about how the profession might be […]

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Controller’s Guidebook – Burnout in Accounting

Burnout in the accounting profession has been measured with academic approaches never-before-applied in the industry. FloQast, in partnership with the University of Georgia, analyzed survey data from a diverse group of accounting professionals to understand what’s causing burnout, how it impacts both business outcomes and personal lives, and what steps can be taken to create […]

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AI in Retail: Transform CX Into Your Competitive Edge

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational […]

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State of Financial Services CX 2023

Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to […]

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The Rise of Conversational AI With the Co-Founder of Siri

ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the […]

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