By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.
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Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Selecting a live chat vendor can feel like evaluating dizzying lists of feature – each feature-set will help achieve a goal. But the challenge is to determine the features that will help you achieve your goals. Live chat can achieve many results, like driving sales conversions, reducing shopping cart abandonment, enhancing customer experience and improving […]
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Today’s contact center operates in a volatile world with customers characterized by an increased use of connected things, decreased attention spans, and a universal expectation of an immediate response to their needs. As innovations in technology continue at breakneck speed and customer self-service functionalities become more sophisticated, we must take action to stay ahead of […]
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Shopping behavior is rapidly evolving — 47% report shopping on a tablet as a common activity. Successful businesses evolve their mobile strategies to take advantage of new technologies that let them reach the right customers, at the right time, with the right product. With capabilities like context-specific offers and “store mode,” marketers can help customers […]
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Responsive web design is an integral part of customer engagement in our multi-device world. But the additional costs and resources can be hard to justify for budget holders demanding proof of ROI. Read Analyzing the Value of Responsive Design Can Be Messy, the June, 2014 Forrester Research, Inc. report, to learn how to: • Attribute […]
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Increase your revenue, decrease your costs, reduce risk, and improve productivity with effective digital asset management (DAM). Download the Adobe-sponsored IDC InfoBrief Proving the Value of Digital Asset Management and the Adobe white paper 7 Trends Impacting How We Use Digital Assets to see how to use DAM to keep up with the constantly accelerating […]
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Productivity and efficiency have been the traditional indicators of business health and performance. But what about Creativity? Does it lead to more business success? In other words, do companies experience a Creative Dividend? Adobe asked Forrester Consulting for help to answer the question. A new study shows that companies that embrace creativity outperform rivals in […]
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Most companies are well aware of the risks bribery and corruption pose when operating in the global marketplace. However, with the potential for corruption, it’s imperative that organizations are ahead of the curve. As prosecutors continue to prioritize exposing corruption, it’s crucial that organizational leadership ensure compliance programs provide effective communication and training. Employee education […]
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In the world of business (and innovation), “risk management” doesn’t necessarily mean risk prevention. Often, there will be core areas where your company is willing to take risks in order to generate returns. Rather than avoid all risk, leaders of successful organizations assess the risks inherent in any situation and use them to drive company […]
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