Delivering Digital Experiences

Outdated, manual services aren’t just frustrating for citizens, they slow government processes down and increase costs. The Governing Institute recently analyzed how well state governments deliver digital experiences for citizens, employees, and businesses. Read Delivering on the Digital Experiences that Drive Efficiency to learn:

• How digital experiences measure up in all 50 states
• About our new customer experience maturity model for state governments
• Best practices for improving digital processes in your own state