Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, […]
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Trend Micro’s “The Proactive CISO’s Playbook” guides CISOs in shifting from reactive security to strategic leadership. It emphasizes incident readiness, cross-functional collaboration, and continuous improvement. By adopting a proactive, assume-breach mindset, CISOs can build resilient organizations, foster transparency, and drive board-level engagement in cybersecurity.
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Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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Five years ago, we teamed up with research firm CITE to investigate the roadblocks to workplace productivity. At that time, many workers were overwhelmed by the volume of workplace communication and workplace tools they juggle every day. Since then, we’ve been through a global remote work experiment, which gave us a wake-up call about the […]
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Frontline workers are tied to most businesses’ customer experience success, but, often, they are relying on solutions meant for desk-based responsibilities. With the right tools, they can ensure better customer experiences, collaboration, and job satisfaction. Read Frost & Sullivan’s white paper to learn more about how you can transform your business by prioritizing frontline worker […]
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One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available […]
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Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and they’ll be able to provide your customers with outstanding service every time. This eBook unpacks everything you need to elevate your employee experience so your workforce can:• Provide the […]
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In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells.1 With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric […]
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Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.
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Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?
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Here’s the reality of cloud software. • It’s rapidly becoming the backbone of business operations everywhere• Cybercriminals are becoming more sophisticated• The cost of a data breach has risen 15% in three years to a staggering $4.4 million In such a landscape, how can businesses protect their hard-earned reputation, safeguard critical data, and ensure client […]
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