Ovum “Where Contact Centers Are Missing the Mark with Customer Care” Report
Today’s multi-device, digital customers have higher expectations for customer service and are more empowered to change providers when they are dissatisfied. As such, businesses need to do more to meet customer needs across channels and provide fast resolution to improve loyalty.
Aberdeen “Mobile Shopper Experience Management”
This report highlights how shopper’s growing use of mobile devices is changing the retail landscape and demonstrates the business value of designing a consumer-oriented mobile strategy with a focus on the key activities required to achieve success.
Aberdeen “Live Chat: The Gift That Keeps On Giving”
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions.
Marketpulse Report “ Rising IT Complexity Makes Remote Support Essential in Europe.”
A slew of new challenges plagues European IT professionals, including skyrocketing cybercrime, never-ending new devices to support, and end-users who demand anywhere, anytime service. Featuring a new study from IDG and LogMeIn Rescue, this white paper explores those challenges and looks at how remote support solutions fit into the IT landscape in Europe.
Aberdeen – Video Collaboration In The Field ‐ See the Path To Resolution
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts?
Snapshot Report: What Matters Most in a Remote Support Tool?
When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found the 6 considerations that matter most. Download this short, two‐age review to learn what critical attributes you should consider when evaluating a remote support solution.
Definitive Guide to Sociali Media Marketing
The impact of social media transcends almost every aspect of our daily lives—work, politics, breaking news, and more. Today, it’s almost universally used—by consumers and brands—and is one of the most effective channels to connect with your audience.
