How can technology providers accelerate anything-as-a-service (XaaS) growth, while lowering costs? By breaking down silos across the CX ecosystem, you can decrease cost to serve and meet customer expectations for fast, convenient service experiences. Read this ebook to learn how you can drive customer loyalty, increase productivity, and improve your bottom line, by automating and streamlining your CX processes with […]

In the evolving landscape of digital banking, leaders must continually refine their customer experience (CX) objectives to meet rising customer expectations while managing operational costs amid economic uncertainty. Banks that implement frictionless CX programs have found a pathway to success by leveraging the right technologies to enhance both customer and employee experiences. Best-in-Class banks strategically deploy these technologies across various […]

What customers want from their bank is changing and if you’re not meeting those needs it means you’re vulnerable to losing them. The challenge is understanding how those expectations have changed and what you can do about it. Learning what customers want from their financial service provider can help your bank keep its customers and grow with new ones. In […]

A bank’s growth and competitiveness depends on its ability to innovate rapidly and safely. This can be a complex balancing act because faster digital innovation often exposes banks to greater technology, cyber, and operational risks. According to a comprehensive survey of 750 banking executives conducted by ServiceNow and ThoughtLab, seven out of 10 CEOs believe that technology risk is the […]

Banks are under increasing pressure to adopt new digital tools and solutions to stay competitive and grow their businesses. But rapid adoption can introduce a host of technology-related risks—from external cyberattacks and fraud to internal software failures, system misconfigurations, and more. In this ebook, learn five actionable steps banking leaders can follow to turn their technology risks into business advantages, […]

How can you boost employee retention and drive business growth? By using a single talent development hub. Read this ebook to discover how you can make better informed talent decisions, reduce attrition, and increase employee satisfaction, using AI-driven skills and intelligence data. Start creating unforgettable career journeys for your employees.

AI is reshaping the foundation of business strategy. In fact, 65% of HR leaders across industries believe that AI will radically change how work gets done. Read this EX Trends Report to explore how 45% of HR leaders are getting more involved in growth and business decisions—with 40% looking to build a more innovative business culture while driving productivity and […]

How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today’s era of AI and people-powered innovation. And find out how you can attract people with the right skills to adapt to evolving business needs, with automated tasks and insights to help HR leaders predict what […]