Discover how RingCX helps you improve crucial contact center metrics and deliver better customer experiences. This eBook explores key performance indicators (KPIs) that drive business growth and customer satisfaction. Key takeaways:• Reduce average handle time (AHT) using intelligent routing, AI-powered agent assistance, and automated summaries• Increase first contact resolution (FCR) rates with AI-driven knowledge bases and targeted agent scripting• Lower […]

Excessive wait times can frustrate your customers and negatively affect your company’s success. Our comprehensive ebook reveals the hidden costs of long hold times and provides effective techniques to reduce customer waiting, improving both satisfaction and your business outcomes. Key takeaways:• long hold times increase negativity surrounding your brand, with 35% of customers sharing negative feedback online after poor experiences• […]

AI is reshaping customer service, offering new ways to enhance speed, efficiency, and personalization. Discover how AI can transform your contact center operations and elevate customer satisfaction in our latest ebook. Here’s what you’ll learn:• Automate routine tasks with intelligent virtual agents and chatbots, providing 24/7 instant responses and handling FAQs, potentially saving businesses $23 billion through automation.• Tailor experiences […]

In today’s rapidly evolving construction landscape, contractors face unprecedented challenges managing the ever-growing volume of project data. As the industry increasingly digitizes, leading firms turn to innovative solutions to streamline operations, enhance collaboration, and gain a competitive edge. Egnyte, a purpose-built document management platform, has become a game-changer for many top contractors. Read the new report to learn how contractors […]

New technology brings new opportunities. It also brings hype,”fear of missing out,” and disappointment. AI is proving to be no exception to this rule. So the questions that many of us are currently considering include “What is AI really?”, “Can it help us succeed?” and “Are we missing out?” Download this guide from author and founder of Made to Measure […]

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long […]

51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring […]

When it comes to healthcare delivery, it’s becoming increasingly important for benefits professionals to deliver not only exceptional primary care to their members, but also behavioral health services. This is where collaborative care comes in. Collaborative care is an innovative way to integrate behavioral health with primary care. Download this white paper to learn more about core principles of effective […]