Articles By: ServiceNow

Create High Value Customer Experiences in the Field Llike HP Indigo

Read how HP Indigo has improved customer experience with a unified technology platform for field service and customer service that empowers customer technicians to be mobile case agents. The platform has also improved product uptime and customer satisfaction while decreasing problem resolution times. Discover: • The benefits achieved by allocating primary field engineers to customers• How HP Indigo approached knowledge […]

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The Role of Chatbots in Field Service Organizations

This webinar recap discusses the burdens placed on field service workers, and how chatbots can improve their daily interactions to drive morale, increase efficiency, and impact service delivery. The webinar focuses on the various levels of complexity of bots and gives a 3-step guide how to: • Identify the most logical processes to automate• Rank processes• Formulate a bot flow

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Discover 6 Best Practices of Field Service Leaders

Improve your customer experience with modernized field service management. Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize […]

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Now on Now: How We Use Finance Close Automation At ServiceNow

This case study talks about the challenges that ServiceNow’s accounting team experienced each month during the close process that led to the development of the Finance Close Automation app. Now, the team closes faster, has reduced risk, and increased team satisfaction.

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An Accounting Executive’s Guide To A Simpler Month End

Late nights at the office. Multiple platforms for different teams to manage. Many spreadsheets to reconcile. Emails back and forth. Finance executives are getting stuck in the trees with no time to see the forest, making the month-end close stressful and complicated. This white paper examines 5 best practices for improving the monthly close.

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5 Signs You’ve Outgrown Email And Checklists To Close The Books

Accounting teams work tirelessly to close the books, and often use emails, checklists and other manual processes to get the job done. This white paper examines the 5 signs your organization needs to move away from these manual processes to modern workflows to allow for a faster close with less risk and improved employee experience.

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Voice of the Customer – Making it #EasyForEmployees

The workplace expects great customer service and HR is now leading a pivotal role in creating purpose‑filled, empathy‑driven experience at every stage of the employee journey. This eBook highlights companies around the world who are defining the digital employee experience in their organization. From delivering self‑service on mobile devices, to ensuring employees have what they need day one on the […]

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Eliminate Business Service Outages By Moving to Service-Aware IT Operations

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.

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