In a world driven by citizen expectations and operational efficiency, public agencies must bridge the gap between delivering exceptional experiences and maintaining cost-effectiveness. Legacy systems, siloed teams, and high caseloads hinder their mission. Only 20% of digital leaders in agencies consider themselves at an advanced level of digital transformation, but this is expected to grow to 30% in two years. […]

Citizens expect the same digital experiences from public sector agencies as they enjoy from private businesses and organizations. And they aren’t just looking for digitized services—they want unified experiences that bridge government departments and provide full access to essential services such as requesting benefits, applying for permits and licenses, paying fees, and more. As new technologies emerge on the horizon, […]

How can manufacturers meet constantly evolving customer expectations for speed, convenience, and innovative services? Read this ebook to learn how you can streamline and automate commercial operations across your entire sales and service cycle, with a single platform. And explore how to drive increased service revenue while digitizing end-to-end order management, dealer support, and customer service operations.

Multiple work-related challenges are creating inefficiencies for manufacturing managers and executives, according to a recent research survey conducted by IndustryWeek on behalf of ServiceNow. Respondents said convoluted work processes, paper-based procedures, labor shortages, and other issues are slowing down productivity and their ability to create superior customer experiences. We spoke with Aswin Mannepalli, Head of Manufacturing Marketing at ServiceNow, to […]

Thriving in today’s constantly shifting economic landscape means finding new ways to manage and optimize your organization’s IT assets. By automating your asset lifecycle, you can reduce costs, improve compliance, and deliver exceptional employee and customer experiences. Read the Foundation Edition of the Gorilla Guide to IT Asset Management to see how you can gain complete control of all your […]

How can your organization achieve 100% compliance and on-time retirement of end-of-life IT assets? By optimizing your technology spend and risk governance. Download this guide to explore how you can get a complete view of your IT infrastructure while reducing costs and risk at scale, using ServiceNow as your single platform and data model. ​

The latest iteration of ServiceNow’s annual IT asset management (ITAM) survey reveals that ITAM has reached an inflection point, offering a clear pathway to secure a more prominent position at the executive table. The level of ITAM maturity directly affects an organization’s agility in responding to evolving business demands and as ITAM delivers enhanced business value, its influence and significance […]

Organizations that modernize their IT service operations can expect to resolve major IT outages 25% more efficiently and increase IT service agent productivity by 30%. Read this guide to see how you can enable business growth by eliminating silos, streamlining processes, and creating a solid, common data foundation – all on the ServiceNow platform.