Articles By: ServiceNow

Voice of the Customer – Making it #EasyForEmployees

The workplace expects great customer service and HR is now leading a pivotal role in creating purpose‑filled, empathy‑driven experience at every stage of the employee journey. This eBook highlights companies around the world who are defining the digital employee experience in their organization. From delivering self‑service on mobile devices, to ensuring employees have what they need day one on the […]

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Eliminate Business Service Outages By Moving to Service-Aware IT Operations

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.

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Now on Now: How ITOM and ITSM Made Our IT Operations Service-Aware

Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.

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Plan Your Successful CMDB Deployment

Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.

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Populate and Maintain Your CMDB With ServiceNow Discovery

Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.

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Forrester Study: The Total Economic Impact of ServiceNow

The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.

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Increase Service Visibility With A Single System of Record

A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.

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Modernizing HR Service Delivery for Your Digital Workforce

Your workforce is becoming more global, social, and mobile. They expect a consumer‑like service experience when interacting with HR. Download this report to read Gartner’s recommendations for HR and IT leaders investing in modernizing their HR service delivery technologies and processes.

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