The IT Manager’s Guide to Deploying Social Business Software

Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses. But in each instance, the company’s IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social […]

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Escaping the Customer Service Dilemma

Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.

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Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.

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Enterprise Social at the Speed of Business

Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.

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The 7 Biggest Mistakes You Can Make in Online Meetings

Every online meeting or presentation is different, so plan for it differently,” writes Gihan Perera, author of Webinar Smarts. Just winging it won’t work well. This brief shows you which mistakes to avoid online so that you can participate competently and confidently in web conferences. Download the brief to learn: – The 7 biggest mistakes to avoid in web conferences […]

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A Step-by-Step Guide to Hosting Successful Webinars

Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. “You’re creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message.” This WebAttract eBook explores how to plan, produce and present webinars so polished they’ll […]

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7 Tools for Wide-Eyed Webinar Engagement

Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.” This eBook by Tom Bunzel, author of Tools of Engagement, surveys 7 tools you can use to […]

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3 Things to do Before, During and After a Webinar

There are a few simple things you can do before, during and after a webinar that will leave your attendees talking for days. “If you want to have a lively event, get the conversation started early.” This brief outlines 3 steps you should follow for each stage of the webinar process to get the results you want.

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