Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Trend Micro’s “The Proactive CISO’s Playbook” guides CISOs in shifting from reactive security to strategic leadership. It emphasizes incident readiness, cross-functional collaboration, and continuous improvement. By adopting a proactive, assume-breach mindset, CISOs can build resilient organizations, foster transparency, and drive board-level engagement in cybersecurity.
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Broadcom’s acquisition of VMware has triggered widespread confusion, frustration, dissatisfaction, and reports of high costs across the IT landscape. In a new research brief from NAND, discover how forward-thinking IT leaders are turning disruption into opportunity. Learn how moving beyond VMware can unlock modern alternatives that drive efficiency, agility, and performance, while enabling next-gen capabilities […]
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Maintaining share of wallet and customer satisfaction in today’s competitive financial services landscape is no easy task. Customer turnover is projected to be at an all time high with up to 54% of millennials leaving their current financial institution over the next few years. As a financial services institution (FSIs), are you equipped to meet […]
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Today’s enterprise IT organization is being asked to architect a network that can handle more requirements than ever before. Connectivity between public and private cloud data centers and the end user typically incorporates a 4th tier where application delivery appliances reside. It’s now necessary that the 4th tier extend further, reaching across the public Internet […]
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Driven by the need to provide measurable business value, the IT environment continues to evolve. In addition to the increasing adoption of cloud computing and mobility, these initiatives include big data projects as well as the deployment of new applications and the modernization of existing applications, infrastructure platforms, and private network equipment.
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Cloud adoption is accelerating, as corporate users report they are achieving the benefits from the cloud that they expected. However, general satisfaction levels appear to be moderate, not high. What’s missing?
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Responsive Web Design is the new reality. But the performance challenge of responsive design, particularly on mobile devices, is a serious consideration you must address. Balancing the quality of the user experience and fast page loads are two important priorities that can be difficult to balance effectively. Forrester’s new report looks at the performance considerations […]
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Today’s workforce is more dispersed than ever and relies heavily on cloud-based services to stay productive. Cloud-based services and distributed service consumption are causing more traffic to flow across the public Internet, creating an entirely new set of challenges in the areas of performance, availability, and security.
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Over the past decade, infrastructure and operations teams have focused large amounts of resources on making their customer-facing websites blazingly fast because website experience had a direct correlation to customer satisfaction and revenue. The introduction of cloud, virtualization, and mobility has expanded the number of types of revenue-producing applications, which means that I&O teams need […]
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Transforming Customer Experience through Mobile With customers increasingly experiencing a mobile mind shift, mobile needs to be at the forefront of your customer experience (CX) strategy. This Forrester Research report explains how to apply the IDEA cycle to transform customer experiences with mobile, and ensure that your customers can access what they want in their immediate context and moments […]
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