Articles By: Red Hat
Delivering Innovative Customer Experience Requires Enterprisewide Agile Operations
In this report, IDC explains how to improve customer experiences by uniting back- and front-end using agile practices. IDC predicts that by 2024, 60% of investment in operational efficiency typically shift to investment in operational responsiveness to the market for services and customization.
Modernize for Customer Engagement With Red Hat
Businesses seek to benefit from every customer interaction with a real-time personalized experience across their marketing, customer service, fraud, and business operations teams. At the heart of these efforts is the modern customer engagement hub (CEH), which uses decision and integrated artificial intelligence(AI) models to react to events in real-time, fine-tuning each customer’s experience for every interaction with the business.
Digital Transformation Open Source Way
Digital transformation creates new possibilities for your business through innovative products and services, better ways of working, and nimble business models. Red Hat helps companies of all types with their digital transformation journeys. Along the way, we’ve identified 5 areas within an organization that must commit to change to affect long-term success.
Transformation Takes Practice
Why are so many digital transformation efforts failing? In this e-book, we’ll explore how open transformation— the process of probing, sensing, and responding in a collaborative, continuous cycle of discovery and delivery—leads to more meaningful outcomes in software development, product innovation, and more.
Teach Elephant to Dance: Exec Summary
Over time, enterprise applications can devolve into the stereotypical elephant—opaque, cumbersome, and slow to adapt to changes. These elephants can be trained to be nimble and transformative, as long as there is a clear vision of the final state and the people, process, and technology changes to support it.
An Open Approach to Digital Transformation
Digital transformation and innovation are top priorities for many organizations. Effective transformation requires innovation at the level of architecture, and organizations must center their activity on customer value. Analysts predict that 500 million new apps will be created by 2023, making optimization, cloud-native architecture, and agility essential for the future of digital innovation.
5 Elements of Successful Transformation
If a digital transformation project is unsuccessful, it is often because technology was prioritized without devoting equal attention topeople and process. In this checklist, learn how using 5 key elements when planning technology investments helps to prevent failure and produce positive outcomes.
Top 5 Reasons You Need an Open Source Strategy to Achieve Telco Transformation
An open source strategy can help your telco organization achieve a successful digital transformation. This infographic details the flexibility, adaptability, innovation, collaboration, and security that open source delivers to your organization. Get the top 5 reasons to consider an open approach to your transformation.
